“Recently we faced this issue: Where do two run-off entities, both cost conscious in nature, go when they reach an impasse? We decided to retain a mediator and, within weeks, were able to achieve a satisfactory result through a single day mediation, costing a fraction of projected arbitration costs and enabling us to retain our good working relationship. Based upon this experience, we would both use mediation as a form of dispute resolution in the future.”

—Karen Amos, Joint Head of Claims, Resolute Management Services Limited

—Marianne Petillo, President and CEO, ROM Re